Refund Policy

This Refund Policy applies to purchases of evvnly Plus made on our website or in the evvnly web app. evvnly is operated by Rather Active - Unipessoal, Lda (Portugal, NIPC 517304198). You can reach us at hello@ratheractive.tech.

1. Who processes your payment

Web purchases are processed by our reseller Paddle (Paddle.com Market Limited and its affiliates), acting as Merchant of Record. Paddle is the seller of record for those orders and handles checkout, invoicing, applicable taxes (such as VAT), and refund payouts. Refunds are returned to the original payment method by Paddle; the charge on your statement may appear as Paddle.

Purchases made through a third-party app store (such as Google Play) follow that store’s refund process instead of this policy.

2. Your 14-day right of withdrawal

If you are a consumer in the EU/EEA or UK, you have the right to withdraw from a distance purchase within 14 days without giving a reason. Because Plus activates immediately at purchase, you expressly request immediate performance at checkout; this means:

• You can still request a refund within 14 days of the purchase, less the value of what has already been provided where the law allows.
• In practice, for purchases where you have made little or no use of Plus features, we simply refund in full.
• Once the service has been fully performed (for example, a Trip Pass whose 30-day window has ended), the right of withdrawal no longer applies.

Nothing in this policy limits any statutory rights you have under EU and Portuguese consumer law.

3. Subscriptions (monthly and annual)

• You can cancel anytime; cancellation stops the next renewal, and Plus stays active until the end of the period you have paid for. Cancelling does not by itself trigger a refund for the current period.
• First purchase: if you ask for a refund within 14 days of starting a paid subscription, we will refund you in full.
• Renewals: if a renewal goes through that you did not intend, contact us within 14 days of the charge and we will refund the renewal provided the new period has seen no meaningful use.

4. Trip Pass

A Trip Pass is a one-time purchase that gives one group Plus features for 30 days. It does not renew.

• You can request a refund within 14 days of purchase. Because a Trip Pass benefits the whole group from the moment of activation, refunds after meaningful group use are at our reasonable discretion.
• When a Trip Pass is refunded, Plus features end immediately for the whole group.

5. How to request a refund

Either works — whichever is easier for you:

• Reply to your Paddle receipt email or use the link in it (fastest, goes straight to the Merchant of Record), or
• Email us at hello@ratheractive.tech with the email used at checkout and the approximate purchase date, and we will arrange the refund with Paddle.

Refunds are issued to the original payment method. Processing time depends on your bank, typically 5–10 business days.

6. Questions

If anything here is unclear, or your situation does not fit these cases, just write to hello@ratheractive.tech — we would rather sort it out directly than make you fight a policy.